Frequently Asked Questions
BIDaWIZ
How It Works
About Your Question
- What types of questions do Experts answer?
- What if my question has multiple parts?
- What if I want to change my question?
- How long does it take to get an answer?
- Are the questions that I submit and the answers that I pay accessible to other customers?
Selecting an Expert
Checkout/Payment
- What forms of payment do you accept?
- Do I have to provide my credit card or payment information to submit a question?
Rating System
Referrals
- Am I rewarded for referring users to BIDaWIZ?
- Am I rewarded for referring potential Experts to BIDaWIZ?
Customer Profile Settings
Expert Profile Settings
Privacy
Advertise on BIDaWIZ
Partner Program
Becoming an Expert
BIDaWIZ
What is BIDaWIZ? [Top of Page]
BIDaWIZ is an online marketplace for finance, accounting, and tax advice provided by licensed business professionals.
Why Choose BIDaWIZ? [Top of Page]
There are lots of places to ask questions online, but BIDaWIZ is your only source for reliable answers from licensed business professionals. We founded BIDaWIZ to fill this need at an affordable price and in a fast, convenient manner.
Traditionally, obtaining professional answers was expensive and time consuming. You were forced to travel, schedule meetings and engage in “phone tag”, all without the guarantee of truly reliable information. BIDaWIZ provides a better way, giving you access to licensed and verified business professionals and the answers you need, tailored to your specific issues.
How it Works
How does BIDaWIZ work? [Top of Page]
Step 1: Ask a Question – Submit your tax or finance-related question to BIDaWIZ.
Step 2: Select an Offer – Experts review your question and respond with an offer to answer it.
Step 3: Get the Answer – Select and pay for the offers that work for you. Correspond with your experts until you are satisfied.
Messages: You and the Experts exchange messages throughout the engagement.
Email Notifications: You and the Experts will be notified by email whenever there is an update to your question.
Learn More - The Process
How much does an answer cost? [Top of Page]
Expert may determine their fees based upon the following criteria: complexity of the question, time required to answer the question, level of expertise required to answer the question or any other factor an Expert deems necessary to consider in determining their fee. Because the BIDaWIZ process is competitive, Experts may also factor in their perception of competing offers when determining their own fees.
Is BIDaWIZ available to Organizations? [Top of Page]
We offer a variety of pricing plans and service options specifically designed to meet the needs of larger organizations. Please contact us for additional details at partners@bidawiz.com
About Your Question
What types of questions can Experts answer? [Top of Page]
BIDaWIZ focuses on all types of finance, accounting and tax questions. Whether related to taxes, budgeting, bookkeeping, retirement planning or any other accounting or finance issue, Experts have the experience and the knowledge to answer all of your accounting and finance questions. You can also access knowledge-base questions for examples of queries the Experts can assist with.
What if my question has multiple parts or I have multiple questions relating to the same topic? [Top of Page] Feel free to submit questions with multiple parts or multiple questions in the text box provided. However, if the questions are unrelated, you should submit separate questions to ensure that the appropriate Experts receive your question quickly.
What if I want to edit my question? [Top of Page]
Contact BIDaWIZ and let us know that you want to change your question and we will adjust our system to let you submit a change.
In the event that your question is unclear or the Experts need additional information, the Experts will send you a message requesting clarification. You will be notified by email when an Expert sends any communication on BIDaWIZ.
How long does it take to get an answer? [Top of Page]
The Expert will detail the estimated time of delivery prior to answering your question. Time of delivery will be determined by the complexity of the question, but in general, the Experts make every effort to answer your questions quickly, in minutes or hours, rather than days.
Are my questions and any answers that I purchase accessible by other customers? [Top of Page]
No. We keep all questions and answers private for a number of reasons:
- In traditional engagements, accountants and financial advisors keep all information relating to you confidential. We believe that BIDaWIZ users are entitled to the same level of confidentiality.
- If you paid for an answer, then only you should be able to benefit from it.
- BIDaWIZ Experts provide answers that are specific to your unique question and circumstances. If we made questions and answers public, other users might be prone to guesswork and speculation. Customers need individual, personalized information, and that's what Experts provide.
Selecting an Expert(s)
Do I have access to Experts’ professional profiles? Can I submit a question to a specific Expert? [Top of Page]
Once an Expert submits an offer of service, you’ll have access to view that Expert’s licensure(s), education, years of work experience, the number of questions they've answered on BIDaWIZ, their average rating for previous answers and any other information they provide. Keep in mind that you can select more than 1 expert.
Yes, you can submit a question to a specific Expert by clicking Expert in Mind? on the top right of the question box.
Are the Experts’ professional backgrounds verified? [Top of Page]
Yes, we utilize a third party background verification service to ensure the accuracy of each Expert's reported education and licensure(s).
Checkout/Payment
What forms of payment do you accept? [Top of Page]
We accept all types of credit cards: Mastercard, Visa, American Express, Discover & Paypal.
Do I have to include my credit card or payment info to submit a question? [Top of Page]
No, you don't have to include payment information until after you select an Expert and go through our secure SSL 128-Bit encrypted check out process. For security purposes, you will always be required to enter your CCV Number when making a purchase.
Rating System
Why is there an Expert rating system? [Top of Page]
Although BIDaWIZ verifies the licensure(s) and education to ensure the Experts backgrounds are accurate, we believe that customer reviews are an important tool to measure the quality of service of each Expert. After all, this is a unique format for receiving answers, and includes factors like timeliness, completeness of the answer and ease of understanding the answer. Each transaction ends with a very quick and simple Rate-A-Expert process so we can track each customer's overall experience with that Expert. Customers also have access to these ratings in their customer account after an Expert has submitted a message or offer.
Referrals
Am I rewarded for referring friends to BIDaWIZ? [Top of Page]
If a customer/Expert tells a friend about BIDaWIZ and they pay for an answer to a question, we send you $5 cash via Paypal. Learn More - Refer a Friend.
Am I rewarded for referring a professional to BIDaWIZ? [Top of Page]
If you refer a professional to BIDaWIZ and they are accepted, we give you a 5% referral fee of the BIDaWIZ share for every question that the Expert answers. Learn More - Refer a Expert
Customer Profile Settings
What information do I need in my profile? [Top of Page]
Registration is quick and easy, with only a few basics your account is created. You can change settings like your user, password and email contact info. Please note that we take protecting your privacy very seriously. Learn More - Privacy Policy
What if I forget my username/password? [Top of Page]
Click the Forgot Your Username/Password? link which is located on the top right of every page and then provide the necessary information to fulfill the request.
Expert Profile Settings
Can Experts change their profiles? [Top of Page]
Yes, but only with approval from the administrator. We want to ensure that the information the Experts provide regarding their backgrounds and credentials stays accurate, and we need to verify any updated licenses or education before it can be included in a profile.
What if I forget my username/password? [Top of Page]
Click the Forgot Your Username/Password? link which is located on the top right of every page and then provide the necessary information to fulfill the request.
Privacy
Is my personal information protected? [Top of Page]
Yes! Confidentiality is extremely important to us at BIDaWIZ. All your sensitive personal info and any financial details you provide are kept 100% private.
To Learn More - Privacy Policy
Advertise on BIDaWIZ
Can I advertise on your site? [Top of Page]
Maybe, contact a sales representative at advertise@BIDaWIZ.com for details.
Partner program
Do you have a Partner program? How do I get started? [Top of Page]
Yes, review our Become a Partner page and contact a business development representative at partners@BIDaWIZ.com for additional details.
Become an Expert
What are the requirements to become an Expert? [Top of Page]
If you've got the right stuff, you can turn your expertise into cash flow. You'll have the opportunity to work when and where you like, as much or as little as you like, and enjoy helping others on only the questions you choose to answer.
Learn More- Requirements
How do I apply to become a Expert at BIDaWIZ? [Top of Page]
All professionals who'd like to become Experts must complete an application and should submit a copy of their licensure if readily available. Begin your application here.
